Terms and Conditions
Susie Ray Reflexology

Terms and Conditions

I am a full member of the Association of Reflexologists (AoR). Being a full member of the AoR demonstrates that I have completed a quality, nationally recognised Diploma in Reflexology and have the ongoing support of the AoR.

As an AoR member:

• I am bound by the AoR Code of Practice and Ethics.

• I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.

• I hold professional indemnity and medical malpractice insurance in excess of £5 million.

• I comply with AoR Continuing Professional Development requirements.

• I am compliant with GDPR data protection regulations. Please see the separate Privacy Policy. Your information will remain confidential at all times.

As a professional and highly qualified reflexologist, I will always provide you with appropriate, bespoke treatment and support.

1. Appointments

When making an appointment, you agree to these Terms and Conditions.

Prior to your first treatment, you will complete a consultation form and disclose any relevant medical history, medications, diagnoses, or lifestyle information. It is your responsibility to inform me of any changes to your health or circumstances before each session.

If you are unsure whether reflexology is appropriate for you, please contact me before booking.

Clinic Locations & Working Hours

Monday
9:45am – 2:45pm
The Coach House
Sandys Hill Lane, Little Keyford
Frome, BA11 5BQ

Tuesday
9:45am – 3:30pm
The Space
Woodlands End
Mells, BA11 3PQ

Wednesday
8:00am – 5:00pm
The Soul Spa
2 Hetling Court
Bath, BA1 1SH

Thursday
9:45am – 2:45pm
The Coach House
Frome

Appointments outside these hours are not routinely available.

2. Fees

Fees are payable either in advance (for packages or deposits) or in full at the time of treatment.

Current Treatment Prices

ADULT

• 1.5 hour Initial Consultation – £115

• 1.5 hour Fertility Consultation (ideally both partners attend) – £120

• 1 hour Follow-Up – £80

• 1.5 hour Follow-Up – £115

UNDER 16

• 1.5 hour Initial Consultation – £115

• 1 hour Follow-Up – £80

• 1.5 hour Follow-Up – £115

Baby Reflex

• Block of 4 x 1.5 hour classes – £60
  (Register your interest form applies)

I reserve the right to review and amend prices at any time.

Payment methods accepted:
Cash, Bank Transfer, Card, Payment Link.

If you present with a condition or symptom that may be contraindicated, I reserve the right to postpone treatment until appropriate medical advice is obtained.

3. Cancellation Policy

I operate a 24-hour cancellation policy.

As a small practice, missed appointments directly affect clinic availability. If you are unable to attend your appointment, please provide at least 24 hours’ notice.

• Cancellations with more than 24 hours’ notice – no charge.

• Cancellations with less than 24 hours’ notice – 100% of the treatment fee will be charged.

• This fee must be settled before any future bookings are made.

However, I understand that genuine emergencies happen. In exceptional circumstances (for example, medical emergencies, labour, or serious unforeseen events), discretion may be applied.

As a general guideline:

• Emergencies and significant medical events will not be charged.

• In some circumstances, a 50% fee may be applied at my discretion.

Discretion remains entirely at my professional judgement.

A text reminder service may be used as a courtesy, but non-receipt of a reminder does not remove responsibility for attendance.

4. Deposits

A 50% deposit is required to secure all appointments.

Appointments may be rescheduled without loss of deposit where more than 24 hours’ notice is given.

For cancellations with less than 24 hours’ notice, the deposit will be retained in line with the cancellation policy.

Deposits are non-refundable except in cases where I cancel your appointment.

5. Treatment Packages

Treatment packages may be offered at a reduced rate where paid in advance.

• Packages are non-refundable.

• Sessions must be used within one year.

• The cancellation policy applies to all booked sessions within a package.

6. Vouchers

Gift vouchers are available.

• Vouchers are non-refundable.

• Valid for one year from date of purchase.

• The cancellation policy applies to voucher bookings.

7. Complementary and Natural Healthcare Council (CNHC)

I have chosen to be voluntarily regulated by the CNHC. Further details can be found at:
https://www.cnhc.org.uk/

8. Special Treatment Licence

As a member of the AoR and working to their high professional standards, I am exempt from requiring a Special Treatments Licence within Somerset and Bath & North East Somerset (BANES).

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